Insurance
Contract lifecycle events
Termination requests, document verification, quote generation, beneficiary updates, executed end-to-end inside your policy system.
Autonomous82%
AI that resolves tickets like your top human agents
Handles level 2 tickets like Assessing claim eligibility.
99% accuracy monitored on every ticket
No API to integrate with your tools
Deployed in 4 weeks by the Nebesta team
A top performing agent that makes your clients happy.
see all trustpilot reviews of Iris, our insurance agentDD
D. D.
FR · 2 reviews
3 September 2026
Quick and clear contact
Quick and clear contact. Iris helped me a lot with adding a beneficiary.
3 September 2026Spontaneous review
MNL
Marie-Noëlle L.
FR · 2 reviews
10 June 2026
My specific request to ACHEEL…
My specific request to ACHEEL was processed and validated in 24h [...] BRAVO and THANK YOU to the ACHEEL team and their AI colleague, IRIS!
10 June 2026Spontaneous review
GH
Gilgamesh H.
FR · 1 review
14 June 2026
I want to highlight Iris's speed
I want to highlight the speed at which my request was handled, as well as the understanding shown. I want to…and for answering my request.
14 June 2026Spontaneous review
EM
E. M.
FR · 4 reviews
23 June 2026
Iris replied very quickly
Iris replied very quickly and I am grateful, because this document was important and urgent — I needed it dur…and I got it. Thank you, Iris.
23 June 2026Spontaneous review
SBR
Salima B.R
FR · 4 reviews
25 August 2026
Iris is a very good advisor…
Iris is a very good advisor — responsive and attentive. She knew exactly how to answer my questionnaire. I'm…h is very useful to me. Salima
25 August 2026Spontaneous review
P
Paul
FR · 2 reviews
9 September 2026
Received my certificate, thank you
Faced with this situation, I sent them an email and a few minutes later IRIS sent me my home insurance certificate by email.
9 September 2026Spontaneous review
O
O.
FR · 1 review
6 September 2026
Customer service really responds quickly
Customer service really responds quickly and takes the time to explain the solution to the problem in detail.…istened to me. Problem solved.
6 September 2026Spontaneous review
DD
D. D.
FR · 2 reviews
3 September 2026
Quick and clear contact
Quick and clear contact. Iris helped me a lot with adding a beneficiary.
3 September 2026Spontaneous review
MNL
Marie-Noëlle L.
FR · 2 reviews
10 June 2026
My specific request to ACHEEL…
My specific request to ACHEEL was processed and validated in 24h [...] BRAVO and THANK YOU to the ACHEEL team and their AI colleague, IRIS!
10 June 2026Spontaneous review
GH
Gilgamesh H.
FR · 1 review
14 June 2026
I want to highlight Iris's speed
I want to highlight the speed at which my request was handled, as well as the understanding shown. I want to…and for answering my request.
14 June 2026Spontaneous review
EM
E. M.
FR · 4 reviews
23 June 2026
Iris replied very quickly
Iris replied very quickly and I am grateful, because this document was important and urgent — I needed it dur…and I got it. Thank you, Iris.
23 June 2026Spontaneous review
SBR
Salima B.R
FR · 4 reviews
25 August 2026
Iris is a very good advisor…
Iris is a very good advisor — responsive and attentive. She knew exactly how to answer my questionnaire. I'm…h is very useful to me. Salima
25 August 2026Spontaneous review
P
Paul
FR · 2 reviews
9 September 2026
Received my certificate, thank you
Faced with this situation, I sent them an email and a few minutes later IRIS sent me my home insurance certificate by email.
9 September 2026Spontaneous review
O
O.
FR · 1 review
6 September 2026
Customer service really responds quickly
Customer service really responds quickly and takes the time to explain the solution to the problem in detail.…istened to me. Problem solved.
6 September 2026Spontaneous review
DD
D. D.
FR · 2 reviews
3 September 2026
Quick and clear contact
Quick and clear contact. Iris helped me a lot with adding a beneficiary.
3 September 2026Spontaneous review
MNL
Marie-Noëlle L.
FR · 2 reviews
10 June 2026
My specific request to ACHEEL…
My specific request to ACHEEL was processed and validated in 24h [...] BRAVO and THANK YOU to the ACHEEL team and their AI colleague, IRIS!
10 June 2026Spontaneous review
GH
Gilgamesh H.
FR · 1 review
14 June 2026
I want to highlight Iris's speed
I want to highlight the speed at which my request was handled, as well as the understanding shown. I want to…and for answering my request.
14 June 2026Spontaneous review
EM
E. M.
FR · 4 reviews
23 June 2026
Iris replied very quickly
Iris replied very quickly and I am grateful, because this document was important and urgent — I needed it dur…and I got it. Thank you, Iris.
23 June 2026Spontaneous review
SBR
Salima B.R
FR · 4 reviews
25 August 2026
Iris is a very good advisor…
Iris is a very good advisor — responsive and attentive. She knew exactly how to answer my questionnaire. I'm…h is very useful to me. Salima
25 August 2026Spontaneous review
P
Paul
FR · 2 reviews
9 September 2026
Received my certificate, thank you
Faced with this situation, I sent them an email and a few minutes later IRIS sent me my home insurance certificate by email.
9 September 2026Spontaneous review
O
O.
FR · 1 review
6 September 2026
Customer service really responds quickly
Customer service really responds quickly and takes the time to explain the solution to the problem in detail.…istened to me. Problem solved.
6 September 2026Spontaneous review
We work closely with
Backed by Tier 1 investors
01_mission
Deflection is a vanity metric. Accuracy is the truth.
Deflection only tells you a specific ticket didn't reach a human, not if the user problem is solved. Users may have given up, received the wrong answer, been redirected to a generic FAQ not answering their problem, created another ticket or been pushed to another channel — and it still counts as deflected.
Real customer service means solving problems accurately and end-to-end — with access to customer data, and taking actions in internal tools.
Your customers want True Resolution: deflection × accuracy.
01
Accuracy protects your brand & retention
Accuracy is what protects your customer experience, brand image & loyalty.
02
Accuracy unlocks autonomous actions
Accuracy is what allows you to safely plug data & actions like refunds, password reset & more in your AI agent.
03
Accuracy drives real savings
Accuracy is what measures real problems solved, and so real cost savings.
02_validation
Proof in production, not in a demo.
Insurance88% of insurance intents, handled in autopilot.
“Because we have such a high accuracy, we can delegate complex actions like contract terminations, upsell and more, and have a real impact on our customer experience.”
E. Durand
Head of customer success · Acheel
88%
Of insurance intents handled in autopilot
3 weeks
From kickoff to production
99%
Accuracy, validated in production
SOME AUTOPILOT INTENTS
- Adding a beneficiary
- Onboarding new clients
- Sending quotes
- Contract terminations
- Claim sorting
- Proof of insurance
- Payment issues
- Coverage questions
03_applied
Real customer support agents, not FAQ chatbots.
A sample of ticket categories Nebesta resolves autonomously in production, complex actions across the CRM and back-office, not deflected to a help center.
20+ specialised agents · pre-trained
SaaS
Paid plan upgrades
Automatically advise users on the best possible plan based on their current consumption, actual credit limits, current feature usage, comparison between recurring plans or one-off credits, and more.
Autonomous91%
Car rental
Security deposit release
Checks release status against the payment provider, explains the bank timeline to the customer, closes the ticket.
Autonomous88%
E-commerce
Order cancellation
Triage of cancellation eligibility, refund processing in the order system, confirmation email, all inside the resolution window.
Autonomous79%
04_how it works
End-to-end platform to scale accurate AI Agents
Channels
Ticketing & CRM
Email → Zendesk · Ticket #4821 created
05_ASSISTED DEPLOYMENT
We don't just ship software. We ship results.
Nebesta brings FDEs and deployment strategists directly with your team to make things happen fast & at scale.
Managed rollout
Deployment strategists
Deployment strategists map your workflows and design the AI blueprint for your specific CX stack.
The rollout approach
INTERNAL TOOLS CONNECTION
Forward deployed Engineers
FDEs sit side-by-side with your team to integrate out platform, connect back-office tools, and optimize accuracy.
Technical embedment
SAFE ROLLOUT
Progressive deployment, intent by intent
We start with your highest-volume tickets, prove accuracy in shadow mode, then turn each intent on. You see coverage grow without operational risk.
INTENT & BRANCH CLASSIFICATION1/4 mapped
Refund
85%
Duplicate charge54%AI
Late delivery refund31%AI
Goodwill gesture15%Human
Cancellation
88%
Within cooling-off61%AI
Mid-term, pro rata27%AI
Dispute in progress12%Human
Billing
85%
Invoice re-send48%AI
Payment method update37%AI
Debt recovery15%Human
Delivery
66%
Tracking status66%AI
Lost parcel claim34%Human
Automated SOP Kept human
06_PRICING
You pay for what's actually resolved.
Pricing is outcome-based: you pay for answered tickets, not for software licenses or seats. Every resolution is scored for accuracy and tracked in real time, so volumes, tickets and automation are fully visible.
NMonitoring
Hotel booking · 30dResolved
53%
In auto
53%
In shadow
23%
IntentModeShareAccuracy
Modify bookingAuto18%99.2%
CancellationAuto14%99.5%
Payment issueAuto12%98.8%
Refund requestAuto9%99.1%
Change datesShadow8%84.0%
Add extrasShadow6%79.0%
Account accessShadow5%72.0%
Special requestShadow4%81.0%
Billed: resolved tickets onlyNot billed: licenses, seats
07_BENCHMARK
Three ways to handle support. One that stands behind the result.
CriteriaSelf-serve AIIn-house buildNebesta
Accuracy on complex tickets±60%Depends on the team99%, scored every ticket
Deployment timeWeeks for FAQ, >12 months for real tickets18-24 months4 weeks
Back-office integrationSpecific API + resourcesSpecific API + resourcesNo API, built by our FDEs
Quality controlOn/off launch, no clean testing or replayDepends on QA maturityShadow testing + fine-tuned AI judge + review & monitoring software
AI trainingNo easy way to train their RAG & control accuracyManual writing of SOPsAutomatic SOP iteration based on reviews
Pricing modelMonthly fees + per ticketFully loaded eng costPay per resolved ticket
Team required1 ops + dev for API2-3 ops + 3-4 devs0.5 ops
08_security
Enterprise-grade by default.
SOC 2
TYPE II
ISO 27001
Aligned controls
GDPR
EU data residency
Zero training on customer data. Per-tenant isolation. Full audit trail on every AI action, understanding, reasoning, back-office execution.
09_about
Discover the team
An experienced team of founders, Ops leaders & engineers who experienced first-hand the difficulty of running operations for customer service.
Nicolas Cohen
Former founder & CEO of Ankorstore (>$350m raised, valued at $2bn), and A Little Market (acquired by Etsy in 2014).
Ivan Litovsky
VP of Product at Ankorstore, led a 250-person Product and Engineering team. Former Lead Product on AI Models at Criteo.
Jacques de la Bouillerie
Former COO of Doctolib and Groupon. He managed the scaling of Doctolib's customer service team during the COVID pandemic.
Marien Pinot
10 years building AI solutions for Airbus, Leboncoin, BackMarket, Tumblr, Ankorstore, Allianz, and more.
Start implementing AI without the hassle of complex engineering.
Contact us10_faq
FAQ
No. Nebesta answers through your ticketing system and operates back-office tools with human-like login & password access — no API work required from your engineering team.