Let's reinvent Customer Service.

Let's reinvent Customer Service.

Let's reinvent Customer Service.

Nebesta's mission is to completely reinvent the customer service experience, from the initial touchpoint to the resolution, with a mix end-to-end AI solutions & operations to deliver an unmatched user experience, at a lower cost.

  • Operations

  • Live Analytics & QA

  • Knowledge Management

  • Smart Contact Pages

  • AI Copilots

  • AI Agents

Monday Oct, 10th - 1:06 am

Celine Saveg

Hi, my order was supposed to arrive three days ago, but I still haven’t received it and I don't have a tracking link.

Nebesta

We are sorry for this. What is your order id?

Celine Saveg

My order is #13817381

Nebesta

Thank you! An agent will investigate and answer in <1h!

Monday Oct, 10th - 1:06 am

Emily Saveg

Supported by Nebesta

I just checked, as you can see, your package is not so far from you 🙂

Backed by world class investors and business angels

Backed by world class investors and business angels

Backed by world class investors and business angels

Results speak for themselves

“The easiest, yet best performing solution we ever tried”

Results speak for themselves

“The easiest, yet best performing solution we ever tried”

Results speak for themselves

“The easiest, yet best performing solution we ever tried”

Results speak for themselves

“The easiest, yet best performing solution we ever tried”

70% automation

On case categories whitelisted for full auto-pilot

70% automation

On case categories whitelisted for full auto-pilot

70% automation

On case categories whitelisted for full auto-pilot

70% automation

On case categories whitelisted for full auto-pilot

4x human productivity

40% less touches/case and from 2min to <1min per touch

4x human productivity

40% less touches/case and from 2min to <1min per touch

4x human productivity

40% less touches/case and from 2min to <1min per touch

4x human productivity

40% less touches/case and from 2min to <1min per touch

Continuously improving

Continuously optimized by Nebesta, with no extra cost

Continuously improving

Continuously optimized by Nebesta, with no extra cost

Continuously improving

Continuously optimized by Nebesta, with no extra cost

Continuously improving

Continuously optimized by Nebesta, with no extra cost

1 day to set-up

No €, no time, no tech: standard connection to Salesforce, that’s it.

1 day to set-up

No €, no time, no tech: standard connection to Salesforce, that’s it.

1 day to set-up

No €, no time, no tech: standard connection to Salesforce, that’s it.

1 day to set-up

No €, no time, no tech: standard connection to Salesforce, that’s it.

Yannick

Head of Customer Success @Ankorstore

Head of Customer Success @Ankorstore

“Nebesta just took our data, worked their magic, and delivered great results. Unlike other solutions that require complex setups and tools, their team handled everything: they processed our unstructured data, built an impressive demo in days and keep optimizing the performance for us. It’s not a software, it’s a partner.”

“Nebesta just took our data, worked their magic, and delivered great results. Unlike other solutions that require complex setups and tools, their team handled everything: they processed our unstructured data, built an impressive demo in days and keep optimizing the performance for us. It’s not a software, it’s a partner.”

AI is more complex than a simple software

AI is more complex than a simple software

AI is more complex than a simple software

AI is more complex than a simple software

Nebesta Ops & Engineers do the hard work for you, so you get outstanding results completely effortlessly

Nebesta Ops & Engineers do the hard work for you, so you get outstanding results completely effortlessly

Knowledge base & AI models continuously optimized by Nebesta

AI is not software—it needs constant monitoring and optimization. Unlike standard software, Nebesta’s team takes full responsibility for performance, so you don’t have to. We review & enrich an AI-friendly Knowledge Base, we score humans & AI conversations to train models, and fine-tune proprietary AI models on your data. So everything works better than any alternative.

A good solution is an easy solution to set-up

Keep your CRM, we just plug to it. We built no-code integrations with satandard CRM & software so that everything works seamlessly. We can assist you if needed to customize the integration.

A good solution is an easy solution to set-up

Keep your CRM, we just plug to it. We built no-code integrations with satandard CRM & software so that everything works seamlessly. We can assist you if needed to customize the integration.

A good solution is an easy solution to set-up

Keep your CRM, we just plug to it. We built no-code integrations with satandard CRM & software so that everything works seamlessly. We can assist you if needed to customize the integration.

A good solution is an easy solution to set-up

Keep your CRM, we just plug to it. We built no-code integrations with satandard CRM & software so that everything works seamlessly. We can assist you if needed to customize the integration.

You keep the control, we make it work with you

You can review our training content, our AI conversations, give feedback, allow only certain categories to be in auto-pilot, etc. It's your processes, we make them work.

You keep the control, we make it work with you

You can review our training content, our AI conversations, give feedback, allow only certain categories to be in auto-pilot, etc. It's your processes, we make them work.

You keep the control, we make it work for you

You can review our training content, our AI conversations, give feedback, allow only certain categories to be in auto-pilot, etc. Whatever you want, we make it work.

You keep the control, we make it work with you

You can review our training content, our AI conversations, give feedback, allow only certain categories to be in auto-pilot, etc. It's your processes, we make them work.

You don't need multiple solutions anymore

You don't need multiple solutions anymore

You don't need multiple solutions anymore

You don't need multiple solutions anymore

Nebesta offers the all-in-one technology you need to improve your CS

Nebesta offers the all-in-one technology you need to improve your CS

Contact Pages

With 1-line of code offer state-of-the-art and customizable support pages, contact forms, chatbots, FAQ pages.

Multi-channels Routing

Integrate all the channels you want, and our smart interfaces will route users to the best channel for their specific questions.

Contact Pages

With 1-line of code offer state-of-the-art and customizable support pages, contact forms, chatbots, FAQ pages.

Mutli-channels Routing

Mutli-channels Routing

Mutli-channels Routing

Integrate all the channels you want, and our smart interfaces will route users to the best channel for their specific questions.

AI-agents

Automate a record share of interactions with true human-like AI-agents, available 24/7

Agents Copilots

10x productivity of internal/BPO agents. Facilitate training & onboarding of new agents. Directly in your CRM.

Knowledge Management

We help you maintain and render your knowledge or FAQ to your users & agents

AI-powered analytics & QA

Control the performance of both AI & humans With live analytics & AI-based QA

No compromise

No compromise

No compromise

No compromise

Make everybody's life easier

Make everybody's life easier

Customer Support teams

Serve customers better and more affordably across all channels, including BPOs. Leverage detailed analytics to drive customer-centricity and influence product roadmaps.

Customer Support teams

Serve customers better and more affordably across all channels, including BPOs. Leverage detailed analytics to drive customer-centricity and influence product roadmaps.

Customer Support teams

Serve customers better and more affordably across all channels, including BPOs. Leverage detailed analytics to drive customer-centricity and influence product roadmaps.

Customer Support teams

Serve customers better and more affordably across all channels, including BPOs. Leverage detailed analytics to drive customer-centricity and influence product roadmaps.

Knowledge Managers

Let's end inconsistend knowledge bases across departments while saving time maintaining it. Nebesta’s product & team enrich an AI-friendly knowledge base by monitoring tickets, learning from top conversations, and flagging unclear guidelines.

Knowledge Managers

Let's end inconsistend knowledge bases across departments while saving time maintaining it. Nebesta’s product & team enrich an AI-friendly knowledge base by monitoring tickets, learning from top conversations, and flagging unclear guidelines.

Knowledge Managers

Let's end inconsistend knowledge bases across departments while saving time maintaining it. Nebesta’s product & team enrich an AI-friendly knowledge base by monitoring tickets, learning from top conversations, and flagging unclear guidelines.

Knowledge Managers

Let's end inconsistend knowledge bases across departments while saving time maintaining it. Nebesta’s product & team enrich an AI-friendly knowledge base by monitoring tickets, learning from top conversations, and flagging unclear guidelines.

Your customers

Faster responses on all questions (easy or complex), and all channels.

Product & Digital teams

Improve UX/UI designs of contact pages without adding a project in your roadmap. Our interfaces include all the required features (attachments, security, authentification, etc.), and can be customized as per your needs.

Product & Digital teams

Improve UX/UI designs of contact pages without adding a project in your roadmap. Our interfaces include all the required features (attachments, security, authentification, etc.), and can be customized as per your needs.

Product & Digital teams

Improve UX/UI designs of contact pages without adding a project in your roadmap. Our interfaces include all the required features (attachments, security, authentification, etc.), and can be customized as per your needs.

Product & Digital teams

Improve UX/UI designs of contact pages without adding a project in your roadmap. Our interfaces include all the required features (attachments, security, authentification, etc.), and can be customized as per your needs.

Tech & IT teams

No need to change any tool or CRM. Integrate only 1 software and 1 line of code. then your operations team & Nebesta are fully autonomous. Nebesta also guarantees SLAs & tech support.

Tech & IT teams

No need to change any tool or CRM. Integrate only 1 software and 1 line of code. then your operations team & Nebesta are fully autonomous. Nebesta also guarantees SLAs & tech support.

Tech & IT teams

No need to change any tool or CRM. Integrate only 1 software and 1 line of code. then your operations team & Nebesta are fully autonomous. Nebesta also guarantees SLAs & tech support.

Tech & IT teams

No need to change any tool or CRM. Integrate only 1 software and 1 line of code. then your operations team & Nebesta are fully autonomous. Nebesta also guarantees SLAs & tech support.

Team

Built by AI and Operations experts

Team

Built by AI and Operations experts

Team

Built by AI and Operations experts

Team

Built by AI and Operations experts

Nicholas Cohen

Former founder & CEO of Ankorstore (>350m$ raised, valued at 2bn$), and A Little Market (acquired by Etsy in 2014)

Former founder & CEO of Ankorstore (>350m$ raised, valued at 2bn$), and A Little Market (acquired by Etsy in 2014)

Ivan Litovsky

VP of Product at Ankorstore, led a 250-person Product and Engineering team. Former Lead Product on AI Models at Criteo.

Jacques de la Bouillerie

Former COO of Doctolib and Groupon. He played a key role in scaling Doctolib's customer service team during the pandemic.

Marien Pinot

10 years building AI solutions for Airbus, Leboncoin, BackMarket, Tumblr, Ankorstore, Allianz, and more.

Ivan Litovsky

VP of Product at Ankorstore, led a 250-person Product and Engineering team. Former Lead Product on AI Models at Criteo.

Jacques de la Bouillerie

Former COO of Doctolib and Groupon. He played a key role in scaling Doctolib's customer service team during the pandemic.

Marien Pinot

10 years building AI solutions for Airbus, Leboncoin, BackMarket, Tumblr, Ankorstore, Allianz, and more.

Meet with Nebesta.

Get a free audit & demo.

Meet with Nebesta.

Get a free audit & demo.

Get a free audit

Get a free audit

Get a free audit

Get a free audit

01

Free audit

We look at your historical cases & knowledge base and help you figure out how to improve, and how to best use AI.

02

Free demo

We build an offline demo (Contact pages & AI agents) on your data, so you can see what we could do

03

No commitment pilot

Test in real-life conditions our solution, and measure the gains we can bring through a risk-free pilot.

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