Nebesta

Let's reinvent Customer Service.

Nebesta's mission is to completely reinvent the customer service experience, from the initial touchpoint to the resolution, with a mix end-to-end AI solutions & operations to deliver an unmatched user experience, at a lower cost.

Operations
Live Analytics & QA
Knowledge Management
Smart Contact Pages
AI Copilots
AI Agents

Monday Oct, 10th - 1:06 am

Celine Saveg

Hi, my order was supposed to arrive three days ago, but I still haven’t received it and I don't have a tracking link.

Nebesta

We are sorry for this. What is your order id?

Celine Saveg

My order is #13817381

Nebesta

Thank you! An agent will investigate and answer in <1h!

Monday Oct, 10th - 1:06 am

Emily Saveg

Supported by Nebesta

I just checked, as you can see, your package is not so far from you 🙂

Backed by world class investors and business angels

AI is more complex than a simple software

Nebesta Ops & Engineers do the hard work for you, so you get outstanding results completely effortlessly

Knowledge base & AI models continuously optimized by Nebesta

AI is not software—it needs constant monitoring and optimization. Unlike standard software, Nebesta’s team takes full responsibility for performance, so you don’t have to. We review & enrich an AI-friendly Knowledge Base, we score humans & AI conversations to train models, and fine-tune proprietary AI models on your data. So everything works better than any alternative.

A good solution is an easy solution to set-up

Keep your CRM, we just plug to it. We built no-code integrations with satandard CRM & software so that everything works seamlessly. We can assist you if needed to customize the integration.

You keep the control, we make it work for you

You can review our training content, our AI conversations, give feedback, allow only certain categories to be in auto-pilot, etc. Whatever you want, we make it work.

You don't need multiple solutions anymore

Nebesta offers the all-in-one technology you need to improve your CS

AI-agents

Automate a record share of interactions with true human-like AI-agents, available 24/7

Agents Copilots

10x productivity of internal/BPO agents. Facilitate training & onboarding of new agents. Directly in your CRM.

Knowledge Management

We help you maintain and render your knowledge or FAQ to your users & agents

AI-powered analytics & QA

Control the performance of both AI & humans With live analytics & AI-based QA

No compromise

Make everybody's life easier

Customer Support teams

Serve customers better and more affordably across all channels, including BPOs. Leverage detailed analytics to drive customer-centricity and influence product roadmaps.

Knowledge Managers

Let's end inconsistend knowledge bases across departments while saving time maintaining it. Nebesta’s product & team enrich an AI-friendly knowledge base by monitoring tickets, learning from top conversations, and flagging unclear guidelines.

Your customers

Faster responses on all questions (easy or complex), and all channels.

Product & Digital teams

Improve UX/UI designs of contact pages without adding a project in your roadmap. Our interfaces include all the required features (attachments, security, authentification, etc.), and can be customized as per your needs.

Tech & IT teams

No need to change any tool or CRM. Integrate only 1 software and 1 line of code. then your operations team & Nebesta are fully autonomous. Nebesta also guarantees SLAs & tech support.

Team

Built by AI and Operations experts

Nicholas Cohen

Former founder & CEO of Ankorstore (>350m$ raised, valued at 2bn$), and A Little Market (acquired by Etsy in 2014)

Ivan Litovsky

VP of Product at Ankorstore, led a 250-person Product and Engineering team. Former Lead Product on AI Models at Criteo.

Jacques de la Bouillerie

Former COO of Doctolib and Groupon. He played a key role in scaling Doctolib's customer service team during the pandemic.

Marien Pinot

10 years building AI solutions for Airbus, Leboncoin, BackMarket, Tumblr, Ankorstore, Allianz, and more.

Meet with Nebesta.

Get a free demo.